What is offline conversion upload, and why might it be useful?
RedTrack allows you to send back the conversion information via the CAPI. But the thing about CAPI is that it accepts only the data attributed to your Facebook campaign. What does it mean? Only the conversions with Facebook click id and additional parameters can be accepted by Facebook as original conversions and be attributed to your campaigns (and still, there are a lot of exceptions 🥲).
But Facebook, like many other traffic sources, has a tool that allows you to upload a bit more conversions offline. This is not the same as if the CAPI sends those conversions, but they can also teach the algorithm. Conversions uploaded offline will not necessarily be attributed to your Facebook campaigns, but they will still be used in the optimization process.
Let’s say your campaign has brought 10 conversions and only 5 were from Facebook. But the other 5 can also be used to show Facebook what converts better. Like that, you have twice more conversions that can be used for the optimisation.
Who can use offline conversion upload?
Those who own an online store website or can get the PII data from the partner. Facebook will not accept offline conversions without a Facebook Email set here:
How offline conversion upload works
1. By default, you have an offline event set. It is available in your data sources list:
You can either use the existing one or create a new one. More info on how to create an offline event set is here.
You don’t need to upload any .csv files. Everything is done with the API. Why it’s better? No manual work. All your conversions are uploaded offline once RedTrack records them.
2. Go to the settings and copy the offline pixel id:
Make sure you have connected your target ad account (accounts) to that offline pixel.
3. Go to your RedTrack offer settings -> connect Facebook:
You can’t use offline event sets until the terms of service are accepted.
4. Add your offline pixel id:
5. Match your RedTrack conversion events with Facebook conversion types and press Save changes:
This matching will show Facebook where and to what category to add your offline conversions. Keep in mind that there is no option to customize Facebook conversion types.