FAQ

Where do I sign up?

Sign up button is available directly on redtrack.io in the upper right corner.

How to check if a custom tracking domain is integrated to RedTrack?

The main point here is to make sure you have pointed your CNAME record to us (your dedicated tracking domain) in your domain registrar. Here you can find how this can be done: Custom Tracking Domain.
After you are all set but still want to check if it returns the correct response, here is a very useful tool: CNAME Lookup.

1. Go to https://mxtoolbox.com/CNAMELookup.aspx, put your domain name to the box and press “CNAME Lookup” button:
2. Check Canonical Name – it should be your dedicated tracking domain.

If the “Canonical Name” differs or it is stated that DNS record is not found, check the domain settings in your registrar – most likely you have not pointed your CNAME record to your RedTrack dedicated tracking domain.

Traffic source is showing a higher clicks amount compared to RedTrack

There can be various reasons for such issue:

– Your traffic source has many/slow redirects (e.g: there are a lot of their internal redirects before the visitor actually is redirected to your tracking URL, as a result – he quits the page before the click comes to RedTrack).
– Different time zones in RedTrack and traffic source.
– Your traffic source has bot traffic (bots may not wait for the page loading and as a result, not all the clicks are registered in RedTrack).
– etc.

RedTrack records all the data it receives and clicks are not an exception. Unfortunately, we do not control the clicks amount in your traffic source and cannot provide the reason for such discrepancy on their side. What can be done:
1. Check your time zones in RedTrack and traffic source as they may differ significantly and cause the discrepancy. If this is not the case, proceed with step 2.
2. We suggest you take your clicks-report from RedTrack (it is available all the time and can be shared if needed) and ask your traffic source account manager for advice: Logs-> Clicks-> Choose the time period-> Export

RedTrack is showing a higher clicks amount compared to the traffic source data

RedTrack tracks the number of visits on your campaigns. Since we are not integrated with your traffic source, we do not get the numbers reported by their system. The main purpose of tracking is to track all visits going through your campaign URL, no matter what is shown in the traffic source.

Your traffic source may have bot traffic that they are not displaying in their system but you see it in RedTrack.

1. To audit your clicks, you can go to Logs > Clicks and see where every click that comes from.
2. Analyze your Campaign reports for the different data slices to check your clicks parameters.

You may find a lot of useful information here (for example detect bots and switch off the suspicious ads on the traffic source side). You can then use our filtering options to filter unwanted bot traffic or use a blacklist.
For example, if you’re seeing some IP or user agent is always appearing in the statistics and generate a lot of clicks (>10 per day). Blacklisted traffic is not showing in the reports and is not counted towards your events limit.

3. Use our fraud check feature (available for all paid clients for an additional fee of $0,10 per 1k checks) and extended Fraud report.
4. Check your time zones in RedTrack and traffic source as they may differ significantly and cause the discrepancy.

Do I need to know coding to use RedTrack?

RedTrack is a ready-to-use solution.
You do not need to know how to code if you are an affiliate marketer and run paid traffic from the traffic sources to the affiliate offers.
There are of course more complex funnels where you may need some basic knowledge in coding but it all depends on your flow and the target results.

What to do with the “empty click id value” message

The “empty clickid value” error arrives:

– if you go to your landing page directly instead of a tracking link, in this case, our system cannot find a click id for the click
– if you are using a no-redirect script and it fails to load for some reason

Check your domain settings. RedTrack allows you to use your own tracking domains for campaigns. Just make sure it is integrated correctly (a CNAME record should be pointed to your dedicated tracking domain).

Check SSL certificate. More and more traffic sources and networks accept only https links nowadays. For the cases where you are using a custom tracking domain, the certificate is obligatory.

If you are using some landing page builder, there can be issues with the settings on the builder side. Check if you have all the elements added.

Contact support@redtrack.io for any questions – we are happy to help you.

Support hours query

The support team is available Monday to Friday from 8 AM  to 10 PM GMT+3.

Where can I find API key

Your unique API ket is available in your profile settings -> API key.
If for some reason you need to regenerate it, use the button on the right.

How do I report a bug?

If you suspect a bug in the system, immediately contact support@redtrack.io

Can Google Tag Manager be used with RedTrack?

Yes, all RedTrack scripts are compatible with GTM.

Pro support with GTM setup is provided starting from Pro and higher subscriptions.

What postback methods are supported

Currently, we support GET and POST methods.

How to change the email address

Contact support@redtrack.io for help.
Please note that the new email should be unique (no RedTrack account was registered under the email before).

How to delete duplicate conversions data

Unfortunately, there is no option to remove any data from RedTrack once it’s recorded.

Bet there are several workarounds to correct the statistics:

– You can always update the payout (it will update only one of the duplicated conversions but since you can add any number, you can correct the whole amount so it is correct). Go to logs -> conversions -> add conversions -> add the click id and the payout amount.

– If you will clone the campaign, you will get the clean data for this new campaign with the same settings inside (remember to update the tracking link or the script).

Some of the conversions are missing

In case only several conversions are missing in the statistics, this can be probably caused by:
1. One of the offers does not have a postback. Please check your Offers settings.
2. Your Offer URL does not contain the {clickid} parameter. Please check your Offers settings.
3. Some conversions are not sent to RedTrack.io
4. Some conversions are not recorded by RedTrack.io (connection was not established or the postback URL was corrupted).

If the reason was not related to the postback settings please contact us: support@redtrack.io

In order to help you, we need the postback log from your affiliate network with the time postback URL was called and the URL that was called.

Is it possible to use the same domain for all Campaigns?

Yes, you can use the same domain for all your campaigns.

Conversions are not passes to the traffic source

First of all, check, if you have set the correct postback in your campaign settings.
If the postback is correct and is on place, check if the click id data is received from the traffic source: go to Logs -> Clicks -> check ref id column and if there is any data available there.
If there is no data, check if you receive it from your traffic source -> your tracking link should contain traffic source  macro={ref_id}. 

What will happen if I will use the same no-redirect script on different Landers?

All those landers will be tracked under one campaign – the one connected to this no-redirect script.

Warning message on the offer

Sometimes you may see this warning message once you  save your offer:

It means you did not add the {clickid} macro to the offer URL. This parameter is essential for tracking if you work with a partner  (affiliate network, direct advertiser) who supports S2S conversion tracking. If this is your own offer or you do not need to establish the integration for some reason, simply ignore it.

What does “Disabled” screen mean?

There are several possible reasons for that:

1. You have filters applied in your Campaign settings and you do not correspond to those settings – other location, OS, device, etc. In that case, it will not affect the real traffic.

Tip: you can set-up the Fallback URL. This is how it can be done.

2. You put your custom tracking domain directly to the browser. In that case, it’s normal behaviour and “Disabled” screen means that your domain is set correctly.

3. You have Caps applied on your Offer:

4. Old data is stored in your browser history and cookies.

Clear browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
Remove old cookies from your browser:
Firefox: https://www.wikihow.com/Delete-Cookies-in-Firefox
Google Chrome: https://www.wikihow.com/Delete-Cookies-in-Google-Chrome
Safari: https://www.wikihow.com/Delete-Cookies-Using-the-Safari-Web-Browser

If none of the solutions helped contact support@redtrack.io  – remember to specify the steps already performed – and our team will be happy to assist you.

Possible login issues

Login issues: mobile

If you are experiencing some login issues while trying to login via mobile phone, make sure to follow the short guide:
1. Clear cache in your browser: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
2. Make sure you are using correct credentials: both login and password fields are case-sensitive.

For example: if your login e-mail is myemail@gmail.com you should not use Myemail@gmail.com.

Mobile phones sometimes automatically add the capital letter at the beginning.
3. If you still cannot login – try to access the application on the desktop:
– If desktop works fine – most likely you are using incorrect credentials or previously added incorrect credentials are stored in the cache. Perform steps 1 and 2 once again.
– If the desktop version does not accept credentials either, try to regenerate your password using “I forgot my password” option, repeat steps 1 and 2 and check the results. In case RedTrack will still not let you in, contact us support@redtrack.io: describe the steps you have performed.

Login issues: desktop

1. Clear cache in your browser: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
2. Make sure you are using correct credentials: both login and password fields are case-sensitive.

For example: if your login e-mail is myemail@gmail.com you should not use Myemail@gmail.com.

If RedTrack still does not accept credentials try to regenerate your password using “I forgot my password” option, repeat steps 1 and 2 and check the results. In case RedTrack will still not let you in, contact us support@redtrack.io: describe the steps you have performed.

How can I get on-boarding/demo session?

You can request for a demo directly on the website by filling in the form. Or you can write to support@redtrack.io and you will be redirected to the right person.

On-boarding sessions are managed by our product specialists – do not hesitate to ping your specialist and ask for help 😉

How can I receive help?

The fastest way to receive help is to contact support@redtrack.io by mail or live chat available in the app.
We operate 5/8 from 8 am to 10 pm GMT+3.
Our average first response time is less than an hour so don’t worry, your problem will be solved fast even by email 😉

What to do if the interface is down?

First of all, check your internet connection and different browsers.
If it still does not work, contact support@redtrack.io immediately and provide all available information: browser, OS, steps to reproduce the issue.
Do not worry about your tracking as it is not affected when the interface is down since all the tracking is done on the backend.

How can I delete the сlick data?

We work with a system that allows handling a huge amount of data but does not allow to remove something once it’s recorded.

How to test traffic source postback?

You can create a fake conversion for the purpose.

1. Send a couple of live clicks from your Traffic Source with a Campaign Click URL – so we have the real click id and ref id data available.
2. Check logs to find that clicks. Choose one and copy it.
3. Paste into your browser this URL:
https://your_dedicated_tracking_domain/postback?clickid={replace_me_with_click_id_from_logs}
Replace the {replace_me_with_click_id_from_logs} part with the Click ID from point 2 to generate a test conversion for this click id.
Example:
http://club.rdtk.io/postback?clickid=5b6f7bfc2c822c5fad12d5bf

4. Check your Traffic Source for the conversion.

Please note that a fake conversion can be created for testing a postback with the traffic source only. If you need to test a postback with your affiliate network, please contact your network account manager for assistance. Some networks have an option for postback testing in the settings.

How can I update the cost of my Campaigns

Use the “update cost” button available in your campaign settings.

How long do we store the data

It depends on your subscription plan. For Basic, it’s 12 months, for Pro and Team 18 and for Agency it’s 24 months.

Is it possible to export data from Voluum to RedTrack?

We do provide support with migration. Contact your product specialist or support@redtrack.io for more information.

Why the custom domain is not working?

There can be various reasons but most likely you have not set the CNAME record pointing to your RedTrack dedicated tracking domain properly.
Contact support@redtrack.io for assistance.

How many custom domains can be added?

It depends on your subscription plan: for Basic, it’s 3, for Pro and higher the number is unlimited.

How many times my ad is shown to the same visitor?

You can control it with the help of RedTrack.
We have unique clicks cap available – once set, you can control how many times the same visitor will see your offer and set a fallback link for this visitor in order not to lose the traffic.

Do I need a server to use RedTrack?

No, we do all the server-side work for you.

Why it is better to use a custom tracking domain?

First of all, custom tracking domains are more attractive both for visitors and search engines.
Another important thing is that using a custom tracking domain instead of a standard tracking domain provided by the tracking tool is more secure as such giants as Google, Facebook or Bing do not accept free tracking domains so your campaigns may be blocked.

What’s the purpose of stream weights?

It helps to distribute the traffic among your streams, landing pages and offers.
Like that, you can control what percentage of clicks will go to this or that stream, landing page, offer.

Can I delete my Campaigns and Offers?

Campaigns and Offers are not removed permanently from your account. You can move them to the “deleted” status. That means no traffic is accepted to those offers or campaigns.
Deleted campaigns can be hidden in the list of your campaigns.

Does the campaign link remain unchanged?

Yes, once you create your campaign, the tracking link remains unchanged. That means you can change any settings inside your campaign in RedTrack (change offers, landers, set filters, etc.) but there’s no need to change the link in your traffic source campaign.

What qualifies as an “event”?

We count clicks and LP clicks towards your subscription events limit.
Impressions are provided for an additional fee.

Can I use a CDN to host my landers?

Yes, you can host your landers on a CDN (content delivery network, e.g. Cloudflare)  as RedTrack doesn’t require you to place any silly PHP scripts on your landers allowing them to remain static.
But be careful with the settings, they may sometimes break the tracking.

Is there a free plan available?

We do not offer any free plan but you have 14 days of free trial usage.
Simply register and enjoy your subscription. If you will face any difficulties during the setup, the support team will be happy to help you via the live chat.

How can I pay for the subscription?

We accept credit cards, PayPal and Wire transfer.
Contact your product specialist for more details and information on profitable deals available 🙂

Can I use the same credit card on more than one account?

Yes, we do not limit you on accounts paid by the same card.

How can I apply a promo code?

There is a separate field available on the registration form. If you forgot to apply the promo code, simply contact either your product specialist or support@redtrack.io for help.

I have got a promo-code after registration. How can I apply it?

The only option is to contact your personal product specialist or support@redtrack.io. Don’t forget to provide the promo code in your message.

Where can I get a promo code?

We spread promo codes on various affiliate forums and with our partners (affiliate networks and traffic sources).
Contact your personal product specialist or support@redtrack.io to get more info.

How can I participate in a referral program?

We are open for cooperation. To get more information on the referral program go to your account settings -> referral program

Can I use my tracking links in emails I send?

Yes, you can use RedTrack tracking links for your emails to track how many people click on the links from your emails.
If you will place the campaign tracking link (redirect tracking), you can even conduct A/B testing with those links (rotate different landing pages and/or offers).

Can I use my tracking links on Facebook?

We do not recommend using tracking links with Facebook.
Use no-redirect tracking with a landing page instead.

Filtering versus blocking

The main difference between filtering and blocking is that blocked traffic is completely ignored when filtered traffic is redirected.
The redirect rules can be set either to another stream in your campaign or to a fallback URL.

How do I track conversions with RedTrack?

Conversions can be tracked with the help of S2S conversion tracking (if you work with a partner who supports this type of tracking), pixel (for the cases where you can place the pixel to your page code) and a postback script (the same function as for the pixel).

What funnels can I track with RedTrack?

With RedTrack you can track:

  • standard funnels (tracking link -> offer)
  • standard funnel with a landing page (tracking link -> landing page -> offer)
  • standard funnel with a landing page without a tracking link (landing page -> offer)
  • all types of standard funnels with your own offers ( … -> offer -> “thank you” page where the conversion fires)
  • listicle funnels with or without a tracking link (listicle landing page -> offers)
  • listicle funnels with or without a tracking link with your own offers (listicle landing page -> offers -> “thank you” page where the conversion fires)
  • multi-funnels with or without a tracking link (1 landing page -> 2 landing page -> offer)
  • multi-funnels with or without a tracking link with your own offers (1 landing page -> 2 landing page -> offer -> “thank you” page where the conversion fires)
  • the traffic of your own website
How can I conduct A/B (split) Testing?

A/B testing is included in the standard tracker functionality.
You can test both your landing pages and offers. With landing pages, A/B testing is possible only for the redirect tracking (with the link) but offer split test can be performed both with redirect and no-redirect tracking.

Simply add the landing pages or offers you want to test to your campaign and RedTrack will rotate them for you.

For Pro and higher subscriptions, a smart rotation is available: we will check what offer converts better and send more clicks to it.

Does RedTrack monitor my traffic quality?

Since RedTrack monitors all your traffic, you can check it’s quality: based on the various data slices, you can always check what geo or OS converts better and simply do not use the non-converting ones.
We have more than 30 data slices available for that purpose.

Do you filter “bots” and other automated “clicks”?

We have an option to safely filter “good” bots (Google and Facebook). Those clicks do not appear in your reports but bots can still check your campaigns.
“Bad” bots cannot be filtered automatically as it’s difficult to identify them and they are changing too fast. So the best option here is to find them with the help of reports (for example, analyse the IP click report-a real visitor will not click on the same ad more than 10 times so most likely it’s a bot) and then block those IPs or UAs.

How can I identify “bad” clicks?

2 main tools to be used here are:
– your reports
– fraud check.

Reports allow you to have a full and detailed picture of all your traffic: you can build complex 3 (and starting from Pro subscription – 5) level depth reports. Like that, you can find non-converting, fraudulent or bot traffic easily.

Fraud check is the feature provided for an additional fee (). Check is performed by Fraudscore in that case.
You will get a complex and detailed clicks report. You can analyse it and block “bad” clicks via RedTrack tools in your source of traffic.

Can I track opt-ins when promoting affiliate offers?

With RedTrack you can track any type of conversion event: any name, with any type of payout (static or dynamic).
We support up to 11 customisable types of events.

Can I track sales when promoting affiliate offers?

Yes, with RedTrack you can track up to 11 different types of conversions.
Those type names are fully customisable.

Can I track my ClickBank conversions with RedTrack?

Yes, RedTrack supports conversion tracking with Clickbank without any scripts and additional pages.
You will simply need to integrate your Clickbank account with RedTrack via API and enjoy automatic conversion tracking.

Here’s more info on the matter.

How do I use Sub-IDs with my tracking links?

Depending on what your flow is and what you want to track, RedTrack can:
– track additional parameters received from the source of traffic
– send the parameters received from the source of traffic to the affiliate network
– use any of the received parameters on the landing page dynamically

More information is here.

Can I track my conversions from CJ Affiliate?

Yes, RedTrack supports tracking conversions with CJ Affiliate.
This feature is available for all subscription plans and is enabled with simple steps – adding your CJ Affiliate account ID and token.